Surva.ai Terms of Service

Last updated: 03/25/2025

These Terms of Service ("Terms") govern your use of the Surva.ai platform and services, which are owned and operated by Social Intents, LLC ("Social Intents", "we", "us", or "our"). By using Surva.ai ("the Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Overview of the Service

Surva.ai is a cloud-based software-as-a-service (SaaS) platform that enables businesses to create AI-powered surveys, collect customer testimonials, and reduce SaaS churn through intelligent workflows and analytics. Surva.ai is a product of Social Intents, LLC and is hosted on Amazon Web Services (AWS).

2. Eligibility

To use Surva.ai, you must:

  • Be at least 18 years old and capable of forming a binding contract.
  • Register an account with accurate and current information.
  • Agree to comply with these Terms and applicable laws.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account and credentials. You agree to:

  • Notify us immediately of any unauthorized use of your account.
  • Be solely responsible for any activity that occurs under your account.
  • Ensure that your use of the platform does not violate any applicable laws or third-party rights.

4. Subscription and Payment

  • Some features require a paid subscription. Prices and plan details are available on our Pricing page.
  • By subscribing, you authorize us to charge your payment method for all applicable fees.
  • Payments are billed in advance on a monthly or annual basis and are non-refundable except as required by law.
  • You may cancel at any time, and access will continue until the end of the current billing period.

5. Use of the Service

You agree not to:

  • Use the Service for any unlawful or fraudulent purpose.
  • Copy, modify, distribute, or reverse engineer any part of the Service.
  • Interfere with the security, integrity, or availability of the platform.
  • Send spam, phishing messages, or collect data unlawfully through the Service.

We reserve the right to suspend or terminate your access if we believe you are violating these Terms.

6. Data and Privacy

  • We process customer data in accordance with our Privacy Policy.
  • You retain all rights to the data you input or collect through the platform.
  • You grant us a limited license to use your data solely to provide and improve the Service.
  • We use secure infrastructure hosted on AWS to store and process your data.

7. Content and Intellectual Property

  • All content on Surva.ai, including logos, branding, design, and software, is the property of Social Intents and protected by intellectual property laws.
  • You may not reuse or distribute our content without written permission.
  • Feedback you provide may be used to improve the platform without obligation or compensation.

8. Third-Party Services

Surva.ai may integrate with third-party platforms (e.g., Stripe, Slack, Microsoft Teams). Use of those services is governed by their respective terms. We are not responsible for third-party content or availability.

9. Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or applicable laws.
  • You fail to pay any applicable fees.
  • We discontinue the Service (with reasonable prior notice).

You may delete your account at any time by contacting support or through your dashboard.

10. Disclaimers

  • The Service is provided "as is" and "as available", without warranties of any kind.
  • We do not guarantee that the Service will be error-free or uninterrupted.
  • We are not liable for any loss of data, business interruption, or damages arising from your use of the Service.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Social Intents shall not be liable for any indirect, incidental, special, or consequential damages.
  • Our total liability shall not exceed the amount paid by you to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Social Intents, its officers, directors, and employees, from any claims, damages, or liabilities arising from your use of the Service or violation of these Terms.

13. Changes to Terms

We may update these Terms from time to time. We will notify you via email or through the Service. Continued use of the Service after changes go into effect constitutes acceptance of the new Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law principles. Any legal action must be brought in the courts located in Atlanta, Georgia.

15. Contact

If you have any questions about these Terms, please contact us at:

Social Intents, LLC
Email: support@surva.ai
Website: https://www.surva.ai