Privacy Policy

Last updated: 03/25/2025

This Privacy Policy describes how Surva.ai, a product of Social Intents, LLC ("Surva.ai", "we", "us", or "our"), collects, uses, and protects your personal information when you use our website and services ("Services").

We are committed to safeguarding your data and ensuring transparency around our data practices.

1. Who We Are

Surva.ai is a survey and feedback platform powered by artificial intelligence. We help businesses create and distribute surveys, collect testimonials, and reduce customer churn through smart engagement tools. Surva.ai is a product of Social Intents, LLC, based in the United States.

2. Information We Collect

We collect different types of information depending on how you use our Services:

A. Customer (Account Holder) Data

When you sign up for Surva.ai as a business or user, we collect:

  • Name
  • Email address
  • Company name (optional)
  • Billing information (via Stripe)
  • Login credentials
  • Usage and interaction data

B. Survey Participant Data

For users who respond to surveys hosted by our customers:

  • Embedded Surveys:
    • Name and email fields are optional and configured by the survey creator.
    • IP addresses may be collected only if enabled by the customer.
  • Email Surveys:
    • Name and email addresses are collected as they are tied to the recipient list uploaded by our customer.
    • Survey responses are associated with the recipient unless anonymized by the customer.

C. Automatically Collected Data

When using our Services, we may automatically collect:

  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Timestamps
  • IP addresses (only if enabled)

This information helps us improve our platform, maintain security, and analyze aggregate trends.

3. How We Use Your Information

We use the collected data to:

  • Provide and operate the Surva.ai platform
  • Deliver surveys and capture feedback
  • Generate AI-powered insights
  • Communicate with you (e.g., support, billing, product updates)
  • Improve and personalize the user experience
  • Maintain platform security and integrity
  • Comply with legal obligations

Use of Google Workspace APIs:If you choose to connect your Google account or authorize access via Google Workspace APIs, we only use that access to deliver core app functionality. We do not use any data obtained from Google APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.

4. How We Share Information

We do not sell or rent your personal information.

We may share information with:

  • Service providers: such as hosting (AWS), analytics, payment processors (Stripe), and customer support tools — only to perform services on our behalf.
  • Legal authorities: if required to comply with applicable law or enforce our terms.
  • Subprocessors: who are bound by data protection obligations and used only to support service functionality.

5. Data Retention

We retain customer and survey data for as long as necessary to provide the Service and comply with legal obligations. Customers can delete survey responses, accounts, and associated data at any time through the dashboard or by contacting support.

6. Your Privacy Choices

You have the right to:

  • Access, update, or delete your account information
  • Request deletion of survey responses (if you are a participant)
  • Opt-out of marketing emails
  • Choose whether to collect identifiable information (as a customer)

Survey creators control:

  • Whether to collect names, emails, or IP addresses from respondents
  • Whether surveys are anonymized or not

Survey participants should contact the survey creator directly for requests related to their responses.

7. Security

We take data protection seriously and use industry-standard safeguards to protect your data, including:

  • Hosting on secure infrastructure (AWS)
  • Encryption in transit (HTTPS) and at rest
  • Regular monitoring and access controls

8. International Users & GDPR

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access your data
  • Correct or delete your data
  • Object to processing or restrict usage
  • Request data portability

Surva.ai acts as a data processor for survey participants and a data controller for account holders. Data processing agreements (DPAs) are available upon request.

9. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you by email or via the platform. Your continued use of the Service after changes indicates acceptance of the new policy.

11. Contact Us

For any privacy-related questions or data requests, please contact:

Social Intents, LLC
Email: support@surva.ai
Website: https://www.surva.ai

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