Capture feedback, collect testimonials,
and build social proof
Send NPS surveys, gather post-chat feedback, collect video testimonials, and showcase them on your Wall of Love. Turn happy customers into your best marketing asset.
of customers read reviews before buying
more likely to buy with testimonials
churn reduction with exit surveys
more reviews with smart timing
See Customer Voice in action
Send surveys, collect testimonials, and showcase social proof - all from one platform.
Complete Customer Voice Platform
Everything you need to capture, analyze, and act on customer feedback.
Outbound Email Surveys
Send NPS, CSAT, and custom surveys to your customer list. Upload CSVs, connect via API, or integrate with your CRM.
- CSV upload or API integration
- Scheduled campaigns
- Custom branding
In-App Surveys
Embed surveys directly in your product. Trigger based on user actions, time on page, or custom events.
- Behavioral triggers
- Slide-in widgets
- Mobile-responsive
Post-Chat Feedback
Automatically collect feedback after support conversations. Capture sentiment while the experience is fresh.
- Intercom integration
- Zendesk integration
- Agent performance tracking
Text Testimonials
Collect written testimonials with guided prompts. Request specific details about results and experience.
- Guided question flow
- Photo uploads
- Approval workflow
Video Testimonials
Make it easy for customers to record video testimonials. Browser-based recording with guided prompts.
- In-browser recording
- Auto-transcription
- Embeddable players
Wall of Love
Display your best testimonials with beautiful embeddable widgets. Convert visitors with social proof.
- Masonry grid layout
- Carousel widgets
- Custom theming
Build reviews on G2, Capterra, and Google
Stop leaving reviews to chance. Customer Voice identifies your happiest customers and prompts them to share their experience on the platforms that matter most.
NPS-based targeting
Only ask promoters (9-10 NPS) for reviews. Avoid awkward asks to unhappy customers.
Optimal timing
Send review requests at the perfect moment - after key milestones or positive interactions.
Direct platform links
One-click links to G2, Capterra, Google, and Trustpilot review forms.
Supported Platforms
G2 Crowd
Capterra
Google Reviews
Trustpilot
User initiates cancellation flow
Capture reason for leaving
Personalized discount or pause option
Save customers at the moment of cancellation
When customers click cancel, show them a smart exit flow. Understand why they're leaving and offer targeted retention deals.
Capture cancellation reasons
Build a database of why customers leave to improve your product.
Dynamic retention offers
Show discounts, plan pauses, or downgrades based on the cancellation reason.
Measure save rate
Track how many customers you save and the revenue impact.
Survey Templates for Every Use Case
Start with proven templates or build custom surveys from scratch.
Net Promoter Score
The industry standard for measuring customer loyalty and likelihood to recommend.
Customer Satisfaction
Measure satisfaction with specific interactions, features, or support experiences.
Customer Effort Score
Understand how easy it is for customers to accomplish their goals.
Custom Surveys
Build any survey you need with multiple question types and branching logic.
Frequently Asked Questions
What types of surveys can I send with Customer Voice?
Customer Voice supports NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), and fully customizable surveys. You can send them via email, embed them in-app, or trigger them after support chats.
What is the Wall of Love feature?
The Wall of Love is an embeddable testimonial showcase that displays your best customer testimonials on your website. It automatically updates as you approve new testimonials and includes customizable layouts like masonry grids, carousels, and single testimonial spotlights.
How does post-chat feedback work?
After a customer completes a support chat on platforms like Intercom or Zendesk, Customer Voice automatically sends a feedback request via email. This captures satisfaction scores and detailed feedback while the experience is fresh.
Can Customer Voice help build G2 and Capterra reviews?
Yes. Customer Voice identifies your happiest customers based on NPS scores and survey responses, then sends targeted review requests at the optimal time. This significantly increases review volume on platforms like G2, Capterra, and Google.
How does churn prevention work?
When a customer clicks your cancel button, Customer Voice intercepts with a smart exit flow. It first captures why they're leaving via a quick survey, then shows personalized retention offers like discounts, plan pauses, or downgrades. You can track save rates and understand churn patterns.
Turn customer feedback into growth
Start collecting surveys, testimonials, and reviews today. Build the social proof that converts visitors into customers.