Know what AI is saying about your brand before your customers do
Customers ask ChatGPT, Perplexity and Claude about your product, your pricing and your competitors. Surva.ai shows what those answers say, how they describe you, and which competitors they suggest, so your team is never surprised in a renewal call.
7-day free trial. No credit card required.
ChatGPT
Perplexity
Claude
Gemini
AI Overviews
Why customer success teams watch AI answers
Customers no longer only research before they buy. They ask AI assistants how your product compares, whether there is a cheaper alternative, or how to do something your product does. Those answers shape how customers see you, often without anyone on your team knowing.
Monitoring the prompts customers ask, such as alternatives to your product or comparisons with a competitor, shows what they are being told. It gives customer success the facts to address concerns early and gives product marketing a clear list of claims to correct.
From AI answers to better conversations
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Step 1
Track customer prompts
Add the questions customers ask, such as alternatives to your product or comparisons with a competitor.
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Step 2
See what AI says
Read the answers, how your brand is described, the sentiment, and which competitors are suggested.
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Step 3
Act on it
Share findings with product marketing, prepare for renewals, and fix the content AI relies on.
The context behind every renewal conversation
See which alternatives AI suggests
Track prompts like alternatives to your product and see which competitors AI names, in what order and why.
See how AI describes you
Each answer records how your brand is described, so a shift toward negative or outdated descriptions stands out.
Ask questions about your data
Ask Surva questions such as which prompts recommend a competitor over you, and get an answer with the data behind it.
Built for customer success
Brand description
The exact AI answers customers see about your product.
Sentiment
Whether answers describe you positively, neutrally or negatively.
Competitor comparisons
Which alternatives AI suggests to your customers.
Renewal preparation
Know the comparisons a customer is likely to raise.
Product feedback
Outdated or wrong claims to pass to product marketing.
Daily digest
Changes in mentions and competitors by email or Slack.
Plans and limits
Every plan tracks unlimited competitors across five AI engines. Starter tracks 30 prompts with 2 seats; Growth tracks 75 prompts with 5 seats.
Frequently asked questions
How does AI search affect customer perception?
Can you track brand sentiment in AI responses?
How can customer success teams use AI visibility data?
Which AI engines are tracked?
See what AI tells your customers.
Track the questions your customers ask AI and see the answers in minutes.
7-day free trial. No credit card required.